5 ways managed services address municipal government pain points

Running a municipal government department can be difficult. There is so much at stake, and public scrutiny is always trained on you. This often makes it seem impossible to make the right moves.

Managed services can really help in this capacity. Here, we will explore why you need these managed services if you operate a municipal government department. We’ll explore five ways in which these all important services address pain points across these departments.

Take a look below to find out more.

1. Bringing together disparate departments

The pain point: A successful municipal government needs to be able to operate as a whole, and yet this can be difficult. 

There are simply too many departments, all doing their own thing.

The managed service solution: Managed services can monitor these disparate departments together, ensuring that each is operating at optimal capacity. They also put in place collaborative and communicative solutions to help the different areas of a business work together towards the same goals.

2. Implementing transparency

The pain point: A municipal government is designed to serve its citizens, and so must support the needs of these citizens at every turn. 

If citizens cannot see why decisions are being made or where money is being spent, they will make their displeasure known. This will quickly cause further problems.

The managed service solution: Managed services ensure that all transactions are recorded and that documentation is kept safe and secure should any decisions need to be justified. The result is improved transparency, better accountability, and an improved relationship with the general public.

3. Ensuring full and comprehensive security

The pain point: Cyberattacks are a very real problem for municipal governments. Not only do departments need to protect themselves from cyberattacks in order to operate at their best, they may be legally required to do so under federal law. Lack of compliance can become a serious issue.

The managed service solution: Municipal government departments need security services that not only keep them protected on an individual level, but also provide seamless protection across the whole organization. Managed services offer this protection on an evolving basis. This ensures safety in the short and the long term and maximes uptime for all departments.

4. Easy Budgeting

The pain point: Budgets are an endless irritation for government departments, as each expense must be justified and payment requirements must be carefully scheduled. 

Any discrepancies can result in severe problems and headaches for the department in question.

The managed service solution: A managed service provider will be able to offer a flat rate to make payments and budgeting much easier. What’s more, they will be able to streamline your departments operations and reduce cost and expenditure on key systems. Budgeting therefore becomes even more straightforward.

5. Reliable support

The pain point: If anything goes wrong with the systems in a municipal government department, there is no where to turn. Instead, the department must pay for a third party team of professionals to provide maintenance, repair, training, support, trouble-shooting, and more, often at quite a cost. 

The managed service solution: Managed service providers will be able to offer support along with the other services they provide. This will come at no extra cost, and, in the case of the very best providers, will be available around the clock. This means no department is ever left to sort out a problem by itself.

Want to know more about what makes managed IT services such a great fit for your municipal government department? Get in touch with our team today.